Customer Terms & Conditions

ionopure South Africa (PTY) LTD is a business in the cleaning industry that produces cleaning and sanitizing products for home and office use.  

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5-10 working days and delivery confirmed by way of email/ text message with reference number.

Export restriction

The offering on this website along with delivery is available to South African clients only.

Return and Refunds policy

The provision of goods and services by ionopure South Africa (PTY) LTD is subject to availability.

In cases of unavailability, ionopure South Africa (PTY) LTD will refund the client in full within 30 days.

Customer Privacy policy

ionopure South Africa (PTY) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for ionopure South Africa (PTY) LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by ionopure South Africa (PTY) LTD separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


ionopure South Africa (PTY) LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and ionopure South Africa (PTY) LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Business Address:
9, 3rd Avenue Morningside, Edenburg, Sandton


ionopure South Africa (PTY) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by a company based in South Africa trading as ionopure South Africa (PTY) LTD  and with registration number 2017/020063/07 and Director Marc Du Chenne.

ionopure South Africa (PTY) LTD contact details

Company Physical Address: 9 3rd Avenue, Edenburg, Morningside, 2128


Telephone: +27 87 985 0548 


Return & Refund Policy

Thanks for shopping at ionopure South Africa. If you are not entirely satisfied with your purchase, we're here to help.


You have 14 calendar days to return an item from the date you received it.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at